Answers to the questions our customers ask us most. Can’t find what you need? Contact our team.
How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery within the United States usually takes 3–7 business days after dispatch.
Is shipping really free?
Yes — we offer fast and free standard shipping on all orders delivered within the United States.
How can I track my order?
Once your order ships you will receive an email with a tracking number. You can also use our Track Your Order page with your order ID and billing email.
What is your return policy?
We accept returns on eligible, unused items within 30 days of delivery. See our Refund and Returns Policy for full details.
How do I choose the right size?
Measure your chest at the fullest point and compare it with the size details on the product page. If you are between sizes, or plan to layer a hoodie or sweater underneath, we recommend sizing up.
Can I exchange my jacket for a different size?
Yes. If your jacket doesn’t fit, contact us within 30 days of delivery and we’ll help you exchange it for another size, subject to availability. The item must be unworn with its tags attached.
How should I care for a leather jacket?
Wipe it with a soft, damp cloth, let it dry naturally away from direct heat, and condition the leather every few months. Store it on a wide hanger and avoid machine washing. Always check the care label on your jacket.
Are your puffer jackets warm enough for winter?
Our winter and puffer jackets are insulated for cold weather. Each product page explains the fill and the conditions it suits best, so you can choose the right level of warmth.
Which payment methods do you accept?
We accept major credit and debit cards and other secure payment options shown at checkout. See our Payment Policy.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we will do our best to update or cancel it.